Privacy Policy
Effective: 1 September 2025 · One with Water Swimming School (Pty) Ltd
Version 1 · Last updated: 25/07/2026
One with Water Swimming School (Pty) Ltd ("One with Water", "we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) ("POPIA").
This Privacy Policy explains how we collect, use, store, protect and disclose your personal information when you register for swimming lessons, use our website, or otherwise interact with us.
By providing your personal information, you acknowledge that it will be processed in accordance with this Privacy Policy.
1. Information We Collect
Parent or Guardian Information
- Full name
- Email address
- Mobile and telephone numbers
- Residential address
- Emergency contact details
Child Information
- Full name
- Date of birth
- Age
- Swimming experience and ability
- Medical information relevant to swimming safety
Payment Information
- Billing details
- Payment history
- Account balances
- Banking references where applicable
We do not store your banking passwords or card details.
2. Why We Collect Your Information
We collect and process personal information to register students, allocate classes, communicate with parents, maintain attendance records, ensure swimmer safety, process invoices and payments, improve our services and comply with legal obligations.
3. Children's Personal Information
By registering a child, you confirm that you are the parent or legal guardian, or are authorised to provide the child's information.
4. Lawful Basis for Processing
We process personal information where necessary to provide our services, fulfil contractual obligations, comply with the law, protect vital interests, or where consent has been provided.
5. Photographs and Videos
Photographs and videos may be used for coaching, student progress records and, with appropriate consent, promotional purposes.
6. Direct Marketing
Marketing communications will only be sent where permitted under POPIA. You may unsubscribe at any time.
7. Disclosure of Information
We do not sell or rent personal information. Information may be shared only with authorised employees, coaches, service providers, emergency medical personnel or authorities where required by law.
8. Information Security
We implement reasonable technical and organisational safeguards to protect personal information.
9. Retention
Information is retained only as long as necessary for legal and operational purposes.
10. Cookies
Our website may use cookies to improve functionality.
11. Your Rights
You may request access, correction, deletion (where permitted), object to certain processing, withdraw consent, and lodge a complaint with the Information Regulator.
12. Information Officer
One with Water Swimming School (Pty) Ltd
Email: andrea@poorter.co.za
Telephone: 081 761 9761
13. Information Regulator
Website: www.inforegulator.org.za
Email: POPIAComplaints@inforegulator.org.za
Telephone: 010 023 5200
14. Changes
This policy may be updated from time to time.
15. Consent
By submitting your registration, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information for the purposes described above.